Terms & Conditions

Last Updated: December 30, 2025

Welcome to OnGoPool. By accessing or using our application and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.

1. Introduction

OnGoPool is a carpooling platform that connects drivers and passengers for shared travel and cost-sharing purposes. By using our app, website, or services, you agree to these Terms & Conditions.

2. Eligibility

To use OnGoPool, you must:

• Be at least 18 years old

• Provide accurate and complete information

• Maintain the security of your account

• Comply with all applicable laws and regulations

We reserve the right to suspend or terminate accounts that violate these terms.

3. User Accounts

You are responsible for:

• Keeping your login credentials confidential

• All activities conducted through your account

• Updating your profile information when necessary

You agree not to impersonate another person or create false accounts.

4. Third-Party Authentication

You may log in using third-party services such as:

• Google

• Apple

By using these services, you authorize OnGoPool to access certain profile information, such as your name and email address, according to your privacy settings.

We do not store your third-party passwords.

5. Carpooling Rules

Drivers Must:

• Hold a valid driver’s license

• Maintain valid insurance

• Ensure vehicle safety and cleanliness

• Follow traffic laws

Riders Must:

• Respect drivers and vehicles

• Arrive on time

• Follow reasonable ride rules

OnGoPool is strictly intended for cost-sharing transportation and not commercial taxi services.

6. Payments & Fees

Certain services may involve fees or shared ride costs. By using paid services, you agree to pay all applicable charges.

Prices may change without prior notice.

7. Cancellations & Refunds

Cancellation policies may apply depending on booking timing and ride status.

Repeated cancellations may result in:

• Warning notifications

• Lower user ratings

• Temporary or permanent account suspension

For emergencies such as:

• Medical situations

• Vehicle breakdowns

• Severe weather conditions

Fees may be waived at OnGoPool’s discretion.

8. Safety & Conduct

Users must behave respectfully and responsibly.

The following are prohibited:

• Harassment or abusive behavior

• Fraudulent activity

• Dangerous driving

• Illegal conduct

Violation of these rules may result in immediate account suspension.

9. Limitation of Liability

OnGoPool is a technology platform that connects drivers and riders.

We are not:

• A transportation provider

• A taxi company

• Responsible for user conduct or accidents

While we provide safety features and support services, users participate at their own risk.

10. Privacy

Your use of OnGoPool is also governed by our Privacy Policy.

We are committed to protecting your personal information and handling it responsibly.

11. Account Suspension

We reserve the right to:

• Suspend

• Restrict

• Permanently terminate

any account that violates these Terms & Conditions or harms the platform or other users.

12. Canadian Consumer Rights

Nothing in these Terms limits your rights under applicable Canadian consumer protection laws.

13. Changes to Terms

We may update these Terms & Conditions at any time. Updated versions will be posted on our website and app.

Continued use of the service means you accept the revised terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

OnGoPool Support
Email: support@ongopool.ca
Website: www.ongopool.com